Refund & Cancellation Policy

At RND Technologies Pvt. Ltd., operating the HostShop brand, we are committed to providing reliable hosting, software, web solutions, email, server, and digital services. This policy explains when refunds and cancellations may be considered.

1. Eligibility for Refunds

Refunds may be considered when an order is cancelled before the work, provisioning, activation, registration, or third-party processing has started.

• Order cancellation before service commencement may be eligible for review.
• Duplicate payment cases will be verified and adjusted or refunded where applicable.
• Any approved refund is subject to service status, usage, payment gateway deductions, taxes, and third-party charges.

2. Non-Refundable Services

The following services are generally non-refundable once initiated, activated, delivered, provisioned, or registered:

• Domain registration, renewal, transfer, restoration, or premium domain orders.
• Hosting, VPS, cloud server, dedicated server, SSL, email, backup, and security services already activated or used.
• Website design, software development, custom configuration, consulting, AMC, support, and digital marketing work after commencement.
• Third-party licenses, payment gateway charges, platform subscriptions, and vendor services.

3. Cancellation Policy

• Before service commencement: You may request cancellation within 4 hours of purchase for review.
• After service commencement: Cancellation may attract deductions for work completed, resource allocation, licenses, and third-party charges.
• Abuse or policy violation: Services may be suspended or terminated as per applicable service terms without refund.

4. How to Request a Refund or Cancellation

To request a refund or cancellation, send a detailed request through the contact or support section with your name, registered email address, order or invoice number, service name, and reason for the request.

5. Processing Refunds

• Approved refunds are normally processed within 7-10 business days.
• Refunds are issued to the original payment method wherever possible.
• Bank, payment gateway, tax, and third-party deductions may apply.

6. Exceptions

We are not responsible for delays, cancellations, downtime, or non-performance caused by events beyond our reasonable control, including network failures, supplier issues, force majeure events, regulatory restrictions, or customer-side delays.

7. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. The latest version published on this page will apply to future transactions and service requests.