Guides for Email, Hosting and Control Panel Usage
Use these quick guides to configure email clients, understand DirectAdmin basics, upload website files and manage common DNS/email authentication records.
Upload Website
How to upload website files into the correct folder using File Manager or FTP.
Read GuideEmail Client Settings: SMTP, POP3 and IMAP
Use the following standard settings when configuring Outlook, Thunderbird, Apple Mail, Android Mail, iPhone Mail or any other mail client. Replace yourdomain.com with your actual domain name and use your full email address as the username.
| Service | Server | SSL Port | Non-SSL Port | Purpose |
|---|---|---|---|---|
| IMAP | mail.yourdomain.com | 993 | 143 | Recommended incoming mail. Keeps mail synced across devices. |
| POP3 | mail.yourdomain.com | 995 | 110 | Incoming mail download. Use only if you want local device storage. |
| SMTP | mail.yourdomain.com | 465 or 587 | 25 | Outgoing mail. Authentication is required. |
- Username: use your full email address, for example name@yourdomain.com.
- Password: use the mailbox password created in your hosting/control panel.
- Outgoing server authentication: keep it enabled.
- SSL/TLS: prefer secure ports 993 for IMAP, 995 for POP3 and 465 or 587 for SMTP.
Microsoft Outlook Email Configuration Guide
Share this guide with customers who need to configure their HostShop email account in Microsoft Outlook. Use IMAP for most users because it keeps email synced on mobile, laptop and webmail.
1. Add Account
Open Outlook, go to File and click Add Account. Enter your full email address.
2. Manual Setup
If Outlook asks for account type, choose Manual setup and then select POP or IMAP.
3. IMAP Settings
Recommended for most users. IMAP keeps email synced across Outlook, mobile and webmail.
4. POP3 Alternative
Use POP3 only if the customer wants email downloaded mainly to one computer.
5. SMTP Settings
For outgoing mail, use mail.yourdomain.com. Enable authentication and use port 465 or 587.
6. Authentication Tick Mark
In More Settings > Outgoing Server, tick My outgoing server requires authentication and choose same settings as incoming mail.
| Outlook Field | Value to Enter |
|---|---|
| Email Address | contact@yourdomain.com |
| Username | Full email address: contact@yourdomain.com |
| Password | Password provided by HostShop or created in the hosting panel |
| Incoming Server | mail.yourdomain.com, IMAP port 993 SSL/TLS |
| Outgoing Server | mail.yourdomain.com, SMTP port 465 SSL or 587 TLS |
How to Open Webmail
- Open the browser and type https://yourdomainname/webmail.
- Replace yourdomainname with your actual domain name.
- Enter username as your full email ID, for example contact@yourdomainname.
- Enter the mailbox password provided by HostShop or created in the control panel.
- After login, you can read, send and manage email from the browser.
How to Use DirectAdmin Control Panel
DirectAdmin is used to manage hosting services such as domains, files, databases, email accounts, SSL and backups. After login, you will normally see sections for Account Manager, Email Manager, Advanced Features and System Info.
- Open the DirectAdmin login URL provided by HostShop.
- Enter your hosting username and password.
- Use Domain Setup or Domain Management to check the domain attached to your hosting account.
- Use Email Accounts to create mailboxes and reset mailbox passwords.
- Use File Manager for website uploads and file changes.
- Use SSL Certificates when SSL installation or renewal is required.
- Use Create/Restore Backups before important changes.
How to Upload a Website in DirectAdmin
Website files are usually uploaded inside the domain's public web folder. In most DirectAdmin hosting accounts, this is commonly the public_html folder for the selected domain.
- Login to DirectAdmin.
- Open File Manager.
- Go to your domain folder and open public_html.
- Upload your website files or a ZIP archive.
- If you upload a ZIP archive, extract it inside public_html.
- Make sure your homepage file is named index.html, index.php or another supported index file.
- Open your domain in the browser and test all pages, images, CSS and forms.
For larger uploads, FTP or SFTP is recommended. HostShop can assist with FTP details, migration and testing.
DNS and Email Authentication Basics
Correct DNS records are important for website loading, email delivery and domain verification. For email, SPF, DKIM and DMARC help receiving servers understand whether messages from your domain are genuine.
Points your domain or subdomain to a server IP address.
Points a subdomain to another hostname, often used for hosted services.
Routes incoming email to your mail provider.
Lists servers allowed to send email for your domain.
Adds a public key so email can be verified by receiving servers.
Tells receiving servers how to handle mail that fails SPF/DKIM checks.
Find your current internet IP address
Click the button below to detect the IPv4 and IPv6 address available from your current internet connection. You can share this IP with HostShop when firewall access is required.
Some internet connections provide only IPv4 or only IPv6. In that case, the other result may show as unavailable.
Check whether an IP is listed on major spam blacklists
Use this quick tool to check a server IP against common DNS-based blacklist zones. This is useful when email delivery is affected or outgoing mail is being rejected.
Common Troubleshooting Checklist
- If email is not sending, check SMTP server, port, SSL/TLS and outgoing authentication.
- If email is not receiving, check MX records and mailbox quota.
- If website is not opening, check A record, hosting status and whether files exist inside public_html.
- If a new DNS record is not working immediately, allow time for DNS propagation.
- If you are unsure before changing DNS, raise a support ticket so our team can review the records first.